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Inbound/Outbound Caller - Collections
Why This Role?
We are seeking a highly motivated, attentive, and adaptable individual to join Creditor Practice Team. Our ideal candidate values providing exceptional client service, and is looking for a rewarding career contributing to the success of one of the firms largest practice areas. You value process-based work with degrees of variability, client interactions, and the ability to become a subject matter expert within a dynamic team. This position thrives on process-oriented work, enjoys continuous learning, and development, and a combination of independent and team-based work.
Core Duties and Responsibilities
As a Caller, your responsibilities will include, but is not limited to, the following:
Extract and analyze data from financial institution systems (online highways) for communication with debtors;
Conduct phone calls with debtors – including inbound and outbound calls;
Prepare payment arrangement letters and/or communicate with team members to confirm next steps;
Manage debtor and file related deadlines, prioritize files based on rate of recovery;
Review due diligence related to recovery/enforcement of debt (I.e. skip traces, Equifax reports, searches in regard to sale of land under execution, judgment enforcement and garnishment/seizure);
Ensure the accuracy and completeness of file information for clients;
Coordinating all reporting requirements for clients and lawyers;
Qualifications and Skills
To be successful, you possess the following qualifications and skills:
Previous experience working in customer service;
French considered a significant asset;
Experience working in debt recovery considered a significant asset;
Exceptional attention to detail;
Strong ability to manage your time and demonstrated ability to handle multiple priorities in deadline driven work environment;
Ability to achieve financial and other specified targets;
Critical thinking, problem solving, and ability to make judgment calls;
Strong aptitude for client service by utilizing superior communications skills;
Propensity for contributing to a positive and collaborative environment;
Technically adept using Outlook and Microsoft Suite, and an aptitude for learning new computer programs quickly;
Proven ability to be self-motivated and accomplish work efficiently with little supervision;
Why BOYNECLARKE LLP?
BOYNECLARKE LLP is a full-service law firm with over 50 lawyers and 130 Staff in the unique position of serving clients throughout Atlantic Canada, and beyond, from our single office located in Dartmouth, Nova Scotia. We pride ourselves on our points of difference and are driven by our commitment to our community. We understand that work-life integration, health, and wellness play an important role in the ability to be successful. Staff are encouraged to make healthy life choices and support them in doing so through in-house fitness classes, a competitive wellness subsidy program, and flexible work arrangements. We are the title sponsor of the 15 km in the Blue Nose Marathon. Most importantly, we are on the cutting edge of all things legal. Our lawyers are excellent in their respective fields and subspecialties, and we collaborate constantly to ensure our clients are receiving the most practical, creative, and current legal advice available today. We passionately believe you can be ambitious and the best in your field while also maintaining a great life outside of work and having positive relationships with your family, friends, and colleagues. BOYNECLARKE LLP is a special place. We are proud of what we have built, and we are very excited about the future.